Working for two Dr's I know that sometimes we do get behind and people have to wait up to an hour.
1) Emergency. Eye Dr's get a ton of these, metal in the eye from factory workers, infection, something poked in eye, pencil, tree branch, fall on a fork or people in car accident, fallen down steps, punched in the face, glass in eye, animal ripped eye the list goes on and on. The ED sends them to us, they won't cut the metal out of the eye, our Dr does.
2) People arrive late, get lost, etc.
3) We work with a lot of elderly. They can not hear, can not see, don't understand the directions (they do drive to the app however). Explaining the surgery to them 2 then 3 then 4 times same questions over and over. What should have taken 10 minutes takes 27. They come in with walkers, take forever to refract or even to understand the directions on their drops.
We don't rush them. We understand that for some of these people we are the only ones they talk to all week maybe all month, they bring in pictures of their pets, grandchildren, they have no one, no one to even drive to the hospital for surgery. We have to plead with their family or neighbors to help. The hospital will not release them after surgery to a taxi and of course they cannnot drive. We are patient and kind and treat them with respect and it takes time. These are our WW11 veterans these are people who worked all their lives and now need surgery need help and we don't rush them. So yes you might have to wait but when you do see the Dr (who was voted one of the best in the country) he really listens to you, calms your fears, answers your questions and you are not rushed or made to feel like a number, so sit down, take a magazine and kindly wait your turn.
Quote Originally Posted by carole View Post
Woah that is not on, i would never expect to wait more than 15mins if i had made an appointment with my doctor, unless there was an emergency or something, i would be changing my doctor for sure.