After spending half the day playing phone TREE with voice recognition software, on At&t's support line, I am ready to kill anyone with a indian accent. Why do we have IT for large companies in India. I went through At&t's online eRepair software that directed me to a 1-800 number because I needed to present my problem to a representive. After calling the number and entering my account #
it says "I see you have been troubleshooting a connection problem online". "would you like for me to direct you to a service rep"? Where does it connect me, BILLING. After a long detailed problem report to a real person, they inform me they are billing and gives me another number to call. This turns out to be a deadend number, so I call the original number again. The phone tree connects to Billing again. I explain my problem with this person that eventually connects me to a rep in India. After close to an hour of hassle back and forth we determine he doesn't have the information to resolve my problem. He then connects me with someone in the States, and after 30 more minutes of hassle schedules a repair tech to come to my home. END OF RANT

I can do without IT tech's in India.
I can do without phone trees.
I can do without voice recognition software.
I can do without but am stuck with At&t

If you want to spend your days hassling with At&t then get Uverse.