After a long and frustrating phone conversation, they agreed to try to re-repair the laptop. The guy had no idea why my system would have crashed if it was merely a power issue. I also told him that ALL the passwords I deleted were magically restored when I got back on. Its the last thing I did before sending off the computer -- deleting all the saved passwords that is. Luckily for me, I don't have anything sensitive saved on this computer. And unless they want to impersonate me on PT, they aren't going to have much use for my saved passwords