Yes well i agree with you and i think there is some cause for discretion here anyhow considering the circumstances, but i guess people make up anything,however in our case it was genuine, but that is not the point, i think the point is he was in the car and able to move it, but i think i will find they are a law unto themselves and there is not much we can do but to rely on them having a heart and offering us a refund as a gesture of goodwill, which is basically what i asked them to do, i really don't have that kind of money to throw away, and basically that is what we are doing, might as well have burned it,that is like five hours of my husband's hard working time, for all of two seconds of their's.