Quote Originally Posted by Medusa View Post

The tile is glass mosaic w/stainless steel scattered throughout which I designed myself
and because it's a custom order it's non-returnable and non-refundable.

My installer ... measured wrong and I now have twice as much tile as I need.
I can't take the financial hit because it's so big, nearly $500, so I'm open to suggestions.

... after gluing the tiles yesterday, nearly all of the stainless steel pieces fell off,
I'd say probably a hundred of them.
So he's very patiently hand gluing each piece back on ...

I've called and emailed the tile supplier to tell them what happened
because I think they also should try to satisfy me in some way.
You have two different issues here:

1) Your Installer goofed and ordered too much material - HIS problem.

2) Your Tile Manufacturer assembled a defective product - HIS problem.

*Note:
"Non-Returnable" and "Non-Refundable" do NOT cover nor apply to them
building a defective product.

The "defects" can be repaired or replaced - at the Manufacturer's option.
Let the Manufacturer PAY the Installer for his added labor to repair the tiles
-or-
Let them build new tiles AND pay to remove & replace the defects.

Good Luck!