Customer Disservice

[moosmom]

Racial slurs are never appriopriate. I don't care what situation you're in. I hope you got their (the employees) names. I'd be on the phone to Corporate in a nano-second.

[finn's mom]

I would have said something to the management right then and there. I hope you called their corporate office with names and a description of the event. If for no other reason but self preservation, people need to do better jobs, with the way the economy is right now. Even if compassion isn't something they're familiar with, you'd think considering their paycheck might be motivational.

I'll admit, I haven't seen blatant disrespect like that from a Walmart employee before, but I can say that it's literally been about 15 years since I actually got GOOD customer service at Walmart.

[pomtzu]

That's outrageous!!! I found myself getting angry just reading about it. If I had been there in person I would have called 911 myself, and when the police arrived, filed a formal complaint against Walmart with them, and then Walmart corporate.
I certainly hope that the children were found safe.

[smokey the elder]

I'd seen that "Adam Alert" sticker on store doors, and never knew what it meant! Poorly played on Walmart's part, though.

[sasvermont]

I wonder about the other side of the story.

[pomtzu]

I wonder about the other side of the story.

I still would have treated the alleged situation with immediate action, and if it was unfounded, then deal with the consequences later. There supposedly were children involved, and better to be safe than sorry. IMO

[sasvermont]

No doubt about the alert being necessary under normal circumstances, but we don't know all the circumstances. Racial slurs are totally uncalled for and I wonder what person thinks its ok! I think the entire situation was unfortunate and hopefull it turned out without harm.

I still think there is a part to this story that is not known to us.

Walmart is Walmart. I hate the stores to tell you the truth, but would not discount a customer pulling some goofy routine to provoke the person in customer service.

Working in retail, one sees all kinds of routines that would drive the most together person to total distraction!

I hope the woman complains, if she was harmed in any way. I assume she would.

I love kids and would hope that more mothers would keep track of their children while they shop. The store is not a baby sitting service. No store is. I know children move around stores, but the parent(s) are there to take care of them.....hopefully. Many parents do not care until their child is missing. I see it day in and day out!

I hope this story has a good ending.

[Prairie Purrs]

I still would have treated the alleged situation with immediate action, and if it was unfounded, then deal with the consequences later. There supposedly were children involved, and better to be safe than sorry. IMO

Agreed. Also, there's no side of the story that could have justified the use of racial slurs. None whatsoever.

[Marigold2]

Ditto, I am just shocked by this. Who are these horrid, stupid people? I would also write to the local paper and boycott that Walmart. A child no matter what race or side of town they are from is a child and by God you had better treat it as the precious creature it is.

That's outrageous!!! I found myself getting angry just reading about it. If I had been there in person I would have called 911 myself, and when the police arrived, filed a formal complaint against Walmart with them, and then Walmart corporate.
I certainly hope that the children were found safe.

[molucass]

They do the Adam alert at the local wal-mart here.. When Eden (my niece) was about 3-4, my mom was in Wal-mart and she jerked away from my mom and took off running.. My mom told an employee that she saw walking by, and she paged the front desk and immediately told them to do it!
Even the employees that were working on the floor were helping look for her... The found her within a few minutes hiding under one of the clothes racks..

I can't believe someone would be so hateful when someone elses child is missing in the store.. The child could have run out of the store into the parking lot and been run over.

If I had been standing there seeing that go on, I too would've used my cell phone to call the police myself. Then I would ask the mother if there was anything I could do to help her find them.