I work at Customer Service at Bed, Bath & Beyond and we have strict policies about missing children. If someone tells us their kid is missing, we IMMEDIATELY announce an "Adam Alert", where an store Associate and Manager will stand guard at the doors while all employees get a description of the missing child, what they were wearing and all important information and go look for them.

Wal-Mart needs to be made known of their hideous behavior towards a woman whose child or children are missing. Keep in mind that Customer Service deals with all kinds of complaints, demands, rude behavior, etc. Believe me, I've been the brunt of some of that behavior. There are also two sides to every story. They may have had run ins with her before, who knows?? If I were that woman, I would've called the police from my cell phone and went over Customer Service. You can never be too careful.