Customer Service - your suggestions please

[RICHARD]

Yep - and who cares if she gets TICKED!!!! (I crack myself up sometimes...lol).

Thanks folks!

And remember, She'll be here all week!

[Puckstop31]

1.) ABSOLUTLEY invoice her for the time you already spent. The coupon is a good idea. Also, Snail Mail is a good idea for ALL invoices. Paper trails are a good idea if you ever have a customer who does not pay.

2.) Send your recommendations along with the invoice. You are the lifeguard and she is the drowning victim. If she does not want to heed your advice/help... Its her loss. Don't take it personally. From what I see, if she says anything bad about you to others, she will be a liar.

3.) Don't sweat the stuff you cannot control. I.e. A client with a crappy attitude. There are always going to be those who don't like you for whatever made up reason. You cannot control that.... Bill her for your time and move on.


Good Luck!

[DJFyrewolf36]

Mailing her an invoice is the way to go, make sure you have a copy too of course. There is no reason for her to not pay you for the work you've done and if she doesn't like it she can call another tech and see if she gets any better of a reception lol.

I've run into clients who can't seem to get ANY tech to even look at their computer because of them having a history of not paying techs and generally making their lives miserable.