Naylee is at the vet

**Catlady711** · 10-15-2008, 06:52 PM

Originally Posted by IRescue452

My poor girl is at the vet waiting for her surgery to amputate her toes and the tumor between them. This is beginning to be more of a headache than a worry day for me. I brought the vet her records on Monday and I got a call today saying they were going through them and needed a rabies certificate (apparently the vet record stating she had a 3-year rabies shot was not enough proof). They also asked me if I knew a dog named Shelly. Shelly is Naylee's name from the rescue group. I brought old record from them attached to the back. Knowing the dog is rescued should kindof give a hint that when the dog changed hands from the rescue group to the new home (as stated on her records) she may have gotten a new name. SO I called her old vet to fax the rabies certificate and they tell me there's a $500 bill for the dog at their clinic. I tell them "no, that's not the right dog, thats the formoer owner's other dog, I need Nayeli's records". So after talking to a brick wall for a while she says "ok so we need to fax over Adah's records to your vet". Once again "no I need a rabies certificate for Nayeli". "Are you sure". "Yes". Grrrrrrrr. Now I'm waiting for my vet to call and ask "who the heck is Adah?" (Adah is a chihuahua, not mine) Honestly, I thought my vet looked over the records days ago and would be done with the surgery by now. They haven't even started! This is why we used to go to the most expensive vet in town when we could afford it and not the brick wall idiots. I trust once they get going they'll take good care of her, but I'll be ready to explode.

Sounds like you really had a time of it. Take a deep breath and relax a bit. I know sometimes things like that get very frustrating, especially when multiple things happen at once. I can't say for certain since I wasn't there, but it's possible that all the headaches were just a series of coincidences.

I can tell you from experience that some vets keep records in a very different manner than others. This can cause a great deal of confusion in deciphering another vets records. We've had some show up at work that we can't tell if the date for the vaccination is the date given or the date due and have to call for clarification. The rabies certificate problem you're having could be something along that line.

As for records having different names, I can't count how many times clients have brought us records for one pet, but had a page or two from a different pet mixed in with them. If the names don't match then we always have to question that so we aren't recording incorrect information which the vet is legally responsible for keeping accurate.

As for the receptionist, sometimes they are doing three things at once and can get overwhelmed at times if it's busy. Most likely she found the $500 balance with her accounting program which may or may be listed simply under the owners name, rather than by pet and when she looked up Nayeli's record the previous owners info came up.

I'm not saying that is exactly what happened but I could easily see it as a strong possibility and you just got hit with the backlash.

I hope things improve stress wise, and I hope Nayeli's surgery goes well and she recovers in no time.