Quote Originally Posted by phesina View Post
Jenn, I am utterly aghast.. Does this manager NOT expect a cashier to say something like that to a customer who sits on the handrail and puts his feet up by your register.. WHA... ?????

What does he think you SHOULD say to this customer? Or should you just act as if nothing out of the ordinary is happening and keep ringing up the items and then take the payment?

Maybe then you should push the customer OFF the handrail, to leave it free for the next customer.
This front end manager just turned 19. Not that being young means that all young people would behave that way, but he does. He's pretty lax. Which is why many of the younger cashiers like working with him.

Many of our front end managers are in their late teens to early twenties. Right now our store is having an issue of not having enough front end managers. They have to take a test, do all this stuff and earn a pin, and then that earns them the right to wear the "red vest". OOOOH! So impressive, lol.

I'm not impressed with the younger front end managers who curse at eachother, or behave really unprofessionally. There is one who has the same name as me (although spelled differently, with a Y at the end), and she is just beyond inconsiderate and offensive. She'll start harassing a bagger, just teasing really, but she takes things way too far. Or she'll make a really inappropriate comment (the one guy who is a frozen food stocker backed into her by accident at the register, and she made a comment about how he liked it. I had just started there at that time, and I had no idea who the guy was at that point, but I about fell on the floor. Why would you say that when there are other people around, and there are multiple customers in line???).

She's been there for a long time, and she knows what she's doing, so she gets away with a lot. She doesn't give me the time of day really, usually says she forgets my name... um... it's the SAME as yours.

If a customer or their child is doing something that I think will harm them, or is a safety violation/risk, I say something. I know we're not supposed to do anything to tick off the customer, heaven forbid, but I'm not going to have some kid fall off a railing and crack their heads open either.