I disconnected the router over a year ago as they tried blaming it on that although I had it secured and I have not used one since..

I do not download anything... EVER, no movies, no music.. I shouldn't have to call them to give me the service I am paying for and always wondered if they could cut back on you like that because of how fast the problem would go away everytime I would call.. Once I started DEMANDING they send someone out here right then, it just about stopped altogether. Yesterday was the first time I had to call them since I made them send someone out 3 days in a row.