I work for a lady, who has more money than she knows what to do with. She has the highend front loading machines. I'm amazed at the stains that she gets out of items. I thought she was very happy with it. A couple months ago, she asked me if I knew of a good washer and dryer because the clothes sour easily with the ones she has. She said that was a problem for someone else she knows that has them too. She called the company and they told her she must be using too much detergent. She said she has gone down to barely using any and still finds she has a problem. I don't know any other details than that. But she hasn't switched machines yet either.