Quote Originally Posted by Craftlady
Sorry to say, I would be disturbed to if someone kept asking me to send something to them and then have them talk me through it or a computer tech neighbor to fix the problem that they didnt cause in the first place.

Take responsibility for the error, bend over backwards to make it right.
IMO, You should go over to the office and FIX the problem there in person. Once everything is right and fixed show her how it works.

I agree. Very good advice.