Quote Originally Posted by Karen
You have our condolences. Do send a note to his family telling them what you told us, I'm sure it will mean a lot to them.
Yes, do write if you have a moment. I have done that, and almost always receive a nice letter back; months later! It is not at all weird that you are sad, he was more than a "face" as a customer can be, he was a conversation buddy! So sorry for your loss.