SHOCKING customer service

[Bengalz]

Did you get her name? Whenever I've had a positive "Service Experience" I make a point of getting the person's name and then write a letter to his/her supervisor commending them on their professionalism, expertise and good manners. Sadly, this seems to have become a rare thing for many and therefore, those who take the time to do their jobs well should be acknowledged, in my opinion.

Betty

[sirrahbed]

Did you get her name?

Yup I did. It was "Crystal" There was a survey to take at the end of the call I also try to recognize good service when it happens.