Cue courtesy/customer service thread.

[dukedogsmom]

This is just a general thing but the attitude that just because they are in customer service, that gives the customer free reign on how to treat them. I swear, I'd get fired the first time someone pulled crap with me. Business owners shouldn't allow their employees to be treated like that. Here's a good website: www.customerssuck.com

[Catlady711]

Here's a good website: www.customerssuck.com

I've always loved that website! Just when I think I'VE had a bad day with the clients, I read about how bad it could be! Kinda makes me feel like it's not so bad then.

I could fill pages and pages of customer service stories (from both sides of the fence) but I'll try to limit myself...

Teachers: We also have a problem with these. One retired teacher likes to call up late in the day and say things like "I'll take an appt. at 3:15 on Thurs". What? you don't call us and tell us what time you'll take an appt. You can tell us when you'd prefer to get in and we'll do the best to accomodate you. Even if I DID have 3:15 on Thurs. open I won't give it to the guy just because of his attitude!

Late people: We have clients that like to stop in at 2 minutes to close to 'just pick up some food". Usually it ends up also entailing "just a quick question" while they are there. We end up being 20 minutes late getting to go home. Also people that call right at close time doing the same thing.

Just a QUICK question: It's NEVER a quick question. Usually it entails someone trying to get some free magical fix without having to make an appointment. Those "quick" questions frequently take up to 15 minutes to answer properly and still usually result in having to make an appt.

Barking dogs: Clients that have uncontrollable barking dogs in the lobby or check out area! It's impossible to hear the phone or carry on business with that much noise going on, not to mention it terrifies the other animals in the hospital! I recently had to leave an exam room (that had a closed door!) to request a waiting client take her dog outside until we had a room available because her dog was scaring the beejeebers out of a young puppy we were trying to work on, not to mention the receptionist had to yell in the phone to be heard and had to ask her caller to keep repeating themselves. The lady with the barking dog got all huffy because I asked her to wait outside!

Cell phones: Recently a man came in to pick up his dog from surgery, while I was getting his paperwork around his cell phone rang, so of course he had to answer it. I impatiently waited while he conversed and he just kinda looked at me like 'well so finish what you were doing'. I told him I'd finish when his phone conversation was over so I could go over the aftercare instructions with him. He said "oh that's ok, just go ahead anyways" and REFUSED to hang up his cell phone. I doubt he heard anything I was saying about the aftercare, I just hope he took the time to actually read over the written instructions later.

Cashiers: After having worked as a cashier for several years, I tend to look at the types of people in long lines, and the cashiers, before I chose one. If I see older men with a few items I'll chose that line, they tend to pay in cash and have a handy wallet. If I see a lady with a huge purse and many items I'll skip that line because they tend to wait until everything is rung up, THEN they go digging through their 'luggage' looking for the checkbook. If I see a person with one or two small kids running around I'll pick a different line, mostly the customer tends to be hollaring at the kids to behave instead of putting their items on the belt, or paying and leaving. If I see a cashier yaking alot with the customers I'll pick a different line, the cashiers like that tend to take forever to ring up items. If I see a cashier who looks frustrated or hectic I'll chose a different line, it could mean they are new and unsure of prices etc. and will take longer.

Guess I'd better stop here otherwise I could go on all night! ROFL

[sparks19]

ALRIGHT.....

I know sometimes you just have to bring your kids along shopping.... and that is not a problem.... IF YOU ARE GOING TO LOOK AFTER THEM!!!!!

We have this girl that comes in all the time with her two children.... and she just sets them down on the floor and goes about her business while her kids destroy the store. Today she came in and totally ignored the kids while they dinged the service bell OVER AND OVER AND OVER.... I eventually took the bell away since she wasn't going to do anything about it. Then the kids took her lotion out of her purse and squirted it all over the floor.... easily cleaned up but COME ON. Then they went over to our seed bead display and pulled a bunch of tubes down which caused the lids to pop off and seed beads were everywhere.

This always happens whenever she comes in because she just DOES NOT watch her kids.... and they are young kids that obviously need close supervision.

But my boss is such a pushover that she doesn't ever say anything, which can be frustrating since she doesn't make her pay for the beads that get broken or lost.... if this was a one time thing I could see letting it go.... but this happens EVERYTIME. I hate when this lady comes in because I can just forsee the disaster that is about to take place.