Quote Originally Posted by Kfamr
My mom told me a story a lady had to wait about 2-3 minutes in the drive-thru, this is after I quit. The customer in front of her had a large order. She came up to the window and said "I feel like f***ing bombing this place" and went on about how horrible the service is, how rude the employees are, bleh bleh bleh. People like her make me incredibly ill and she was actually one of the reasons I spent my first 2 weeks at the new location in tears.
Ugh. Thats just awful for your poor mom!
step.1. Write down license plate
step.2. Call police with bomb threat "Gee officer, a customer threatened us and our staff at the drive through, heres her car plate number"

At least phones gives you the anonimity of not having a customer directly in your face. When I still did phone support at previous companies, i dont know how often I used to get threatened over the phone ... "blah blah, i broke my stuff, its somehow your fault, and now im really angry and if you don't fix it, i'm coming to get you, i know where the office is ...". Never threaten someone who has your customer profile up on their screen if you ever want decent customer service or support again -- they do keep records of 'irates' in situations like this, and have (and i'm sure they continue to do) refused customers service for life.