Cue courtesy/customer service thread.

[sparks19]

Ok I do have to admit I do say No problem to my clients when they leave, but if I don't they tend to think that they've somehow burden my day. I'm a Veterans Service Officer and I handle around 200 claims for benefits. So when a client is profusely saying "Thank you" for doing my job and just ranting on I say "You're Welcome and Have A Nice Day." the first time and then kick in the "No Problem it's what I love" after that. I feel that it reassures them that they ARE NOT a burden to me and I enjoy assisting them.

That is true.... at a certain point "You're welcome" and "have a good day" gets very repetitive. Both for customer and employee. You figure in a CS job you say "you're welcome" hundreds of times a day lol..... it's only natural to switch it up a little now and then.

Plus, being on a first name basis with many of our customers.... I find it rather impersonal to give them the usual lines of "thank you" and "Have a good day". I have a very casual relationship with many of them and it seems so out of place to suddenly get very proper with them.... I would much rather wish them good luck with the project they are planning.... but I always tell everyone to have a good one or have a good day. They like it because it gives them a more personalized feeling atmosphere and not like I am just spewing out generic terms.... I am actually taking an interest in what they are doing.

[Kfamr]

Richard, crap like this is EXACTLY why I quit my job and WHY I was so miserable there.

The customers were so incredibly rude. HELLO - we have feelings too! Just because we don't wear a tie and a suit to work everyday does not make us less of a person than you!!

I have been cursed at more than one occasion from a customer - when I pride myself on customer service and trying to make the customer happy. Do I deserve to be cursed at when trying to do my job? NO.


My mom told me a story a lady had to wait about 2-3 minutes in the drive-thru, this is after I quit. The customer in front of her had a large order. She came up to the window and said "I feel like f***ing bombing this place" and went on about how horrible the service is, how rude the employees are, bleh bleh bleh. People like her make me incredibly ill and she was actually one of the reasons I spent my first 2 weeks at the new location in tears.

[Blue_Frog]

My mom told me a story a lady had to wait about 2-3 minutes in the drive-thru, this is after I quit. The customer in front of her had a large order. She came up to the window and said "I feel like f***ing bombing this place" and went on about how horrible the service is, how rude the employees are, bleh bleh bleh. People like her make me incredibly ill and she was actually one of the reasons I spent my first 2 weeks at the new location in tears.

Ugh. Thats just awful for your poor mom!
step.1. Write down license plate
step.2. Call police with bomb threat "Gee officer, a customer threatened us and our staff at the drive through, heres her car plate number"

At least phones gives you the anonimity of not having a customer directly in your face. When I still did phone support at previous companies, i dont know how often I used to get threatened over the phone ... "blah blah, i broke my stuff, its somehow your fault, and now im really angry and if you don't fix it, i'm coming to get you, i know where the office is ...". Never threaten someone who has your customer profile up on their screen if you ever want decent customer service or support again -- they do keep records of 'irates' in situations like this, and have (and i'm sure they continue to do) refused customers service for life.

[Edwina's Secretary]

INSTEAD of saying "thank you" and "you're welcome"....

First time I have ever heard good manners...i.e. "please" and "thank you" referred to as boring and impersonal...gosh...

[lizbud]

Richard, crap like this is EXACTLY why I quit my job and WHY I was so miserable there.

The customers were so incredibly rude. HELLO - we have feelings too! Just because we don't wear a tie and a suit to work everyday does not make us less of a person than you!!

I didn't know you quit your job. It must have been really bad for you cause
I know how much pride you take in what you do.

I learned long ago that I just cannot work in most "service type" jobs.Any
thing involveing face to face with a customer, forget it.Computer Prog.
was perfect, I worked at my own pace & produced a product (program)
that was used by a customer (Agency). No listening to complaints all day.