Quote Originally Posted by Pam

We encourage them to keep track of their appointments themselves. I have even had patients ask me how to do this. Ummmm, buy a calendar.
+


LOL,

I just posted a rant about that in the "Lady dies in the waiting room" thread.


Here's another one.

I get a card to sched a woman for a gall bladder removal.

Here's a tidbit for you all looking for an operation.

A scheduler usually gets next month of openings in an operating room one month in advance. By the middle of the month that month is FULL. iIf you can call in mid month and ask for a date within the FIRST TEN DAYS OF THE FOLLOWING MONTH.

Operating room time is precious and costly. I had to get the MOST URGENT cases in......Gangrene of the foot cannot wait...I am sorry but I have to get that person in first.

A woman called in and asked for a spot, I explained to her that the month was full and if she called in 1.5 weeks I could get her in ASAP. She made sure that I knew about her situation and the prep she needed to get done..Like get her life partner to care for her. I apologized and put her card out front on the pile to make sure she got in.

From the demographic info I saw this woman was a teacher..she also made it a point to scratch out the Who To Contact in Case of Emergency and Name of Spouse boxes and write "Life Partner" and the name of the LP...


Here in CA city workers and teachers are the biggest PITAs....they think that they have priority. That and the fact that this woman made it a point to let me know she was gay..I doin't care who you bed down with, but this is important in the story...

----

A week later I get a forwarded voice mail from the boss.

THe person identifies themselves as the Gall Bladder Broad and she's spewing GALL...This "see you next Tuesday" is ranting that I haven't given her a call with a date. She has get time off work and her LP has to take time off to take care of her....and she's hinting that this is discrimination because I am a man scheduling her.

She's called the admin office and I have to go upstairs and talk to the Admin Sect. I explained the situation and she rolled her eyes and shook her head.

--------------

I went down to my desk got her a pre op appointment, her surgery dates and called her back,

This POS was so nice it wrankled my arse..

"Oh, thank you for calling!" "Oh wonderful!" "This is great....." You could hear the satisfaction in her voice.......she got exactly what she wanted.

When I finished I didn't bother to say goodbye, good luck or eff you. I hung up on her arse.

She got what she wanted by calling the boss, hospital administration and claiming that I was biased against lesbians.

-------------------

I have been held up by clerks who are too busy to help me, but I either walk out, find another person or take my business elsewhere.


My life is too short to be put off by people who dole out crappy service.