Grrrr - GE and the refrigerator saga ...

[Karen]

We did call Home Depot, and they said that after 3 service calls to GE, they'd replace it. But it is astouding to us that the GE manager said "Just use it, it's working fine" as if it being cold RIGHT NOW negated it being warm over the weekend, and that, for example, hamburgers that get thawed and refrozen after indeterminate periods of warmth are a-okay to consume - NOT!

[Cinder & Smoke]

We did call Home Depot, and
they said that after 3 service calls to GE, they'd replace it.

Well, it's way past time to make it happen ...

Call your 'Good Friends' at GE no-Service and tell em:
"The dang thing Quit Again! ... We could cook hot dogs in the freezer compartment!"

Never mind that it's workin fine when you call ... then when Mr. CantFixZit arrives,
tell him he "Just Missed It ... musta come back on not 20 minutes ago!"
(Best if you try to keep a straight face here.)
Also helpful to have a couple warm & wilted hamburg patties or a de-frosted package of corn
to offer as Show & Tell items.

Just be sure to get a copy of his "No trouble found" report - that otta meet
the "Third Time's a Charm" requirement for Home Depot to replace the Junker.

Fight B.S. with more B.S.

[caseysmom]

I would start complaining about intestenal irregularities also

[lizbud]

It's hard to believe that people would have these kinds of problems
with big outfits like Home Depot or GE. Tell them you will
not pay for the inferior product & demand they deliver a working unit
ASAP. I don't blame you for not trusting the fridge to not fail again.

Doesn't either group have a Customer Service Dept.? I'd complain loud
and long till this was taken care of.

[Logan]

Karen, just a thought...........if you used a credit card to pay for the refrigerator, why don't you call them and ask for the charge to be reversed, based on poor performance. Might work!

[Paul]

   Thank you everyone for your suggestions and support. I forgot the Better Business Bureau and Consumer Reports existed. We did use a credit card perhaps that will help.

      Paul

[AbbyMom]

Karen, just a thought...........if you used a credit card to pay for the refrigerator, why don't you call them and ask for the charge to be reversed, based on poor performance. Might work!

Good idea! My hubby and I have found contesting the charges to be mighty effective when the manufacturer wants to brush us off!

We won't buy another GE fridge since the last one had a compressor failure after a year. Oh yeah, the technician said...a known problem. That was 1988.

[catnapper]

What a mess Karen! I'm shocked a company could be so non-challant!

I learned a few years ago that GE just doesn't mean quality anymore. I bought two window AC units for $350 and $250 about 3 years ago. I could have bought the same number of BTUs for at least $100 less each unit, but I wanted something would be around for many, many years. 2 years later and the $250 one cools to a "perfectly pleasant" 80 degrees and the $350 one does manage to cool a 3' radius of air til its C-O-L-D. Two feet away and you're H-O-T. I'm not sure which is worse, the one that manages to cool the whole room to 80 or the one that freezes a 3' zone.... hmmm... maybe you should put my big AC unit inside your refridgerator? Together you might get dependably cold food!

[Daisy and Delilah]

It's hard to believe that people would have these kinds of problems
with big outfits like Home Depot or GE. Tell them you will
not pay for the inferior product & demand they deliver a working unit
ASAP. I don't blame you for not trusting the fridge to not fail again.

Doesn't either group have a Customer Service Dept.? I'd complain loud
and long till this was taken care of.

I couldn't agree more!! What a nightmare