Grrrr - GE and the refrigerator saga ...

[caseysmom]

Karen, My brother recommended admiral and recommended the freezer on the bottom type fridge's.

[Vela]

It's only been 8 weeks. If you have your receipt, take it to the nearest Home Depot store and demnd either a new unit or your money back in store credit to get a new one. THEY can then send it back to GE as an RMA and it won't cost them a dime.

[Jadapit]

It's only been 8 weeks. If you have your receipt, take it to the nearest Home Depot store and demnd either a new unit or your money back in store credit to get a new one. THEY can then send it back to GE as an RMA and it won't cost them a dime.

I agree with Vela, we've gotten things at Home Depot that didn't work out. A swamp cooler that wasn't right for us and a cracked toliet. They were super good about taking the items back, they gave us our money back on the cooler and a new toliet. It sure wouldn't hurt to try. You need to get a fridge that works right.

[Queen of Poop]

Don't buy a GE dishwasher either. The motor failed twice and leaked water ALL OVER THE PLACE! Then, the 2nd guy that came to fix it informed that their dishwashers are only built to last 18 months.

[Logan]

Good grief, Karen! Time to nail Home Depot, I think. This should all be covered under warranty and if you aren't happy, they should be all over it. I'd forget GE and work with the store you bought it from!

We have a Fridgidaire refrigerator and I'm having my own set of issues with it, but nothing like you describe. I get crushed ice when I want cubed ice and the freezer portion seems to forget that! LOL!

Logan

[Karen]

We did call Home Depot, and they said that after 3 service calls to GE, they'd replace it. But it is astouding to us that the GE manager said "Just use it, it's working fine" as if it being cold RIGHT NOW negated it being warm over the weekend, and that, for example, hamburgers that get thawed and refrozen after indeterminate periods of warmth are a-okay to consume - NOT!

[Cinder & Smoke]

We did call Home Depot, and
they said that after 3 service calls to GE, they'd replace it.

Well, it's way past time to make it happen ...

Call your 'Good Friends' at GE no-Service and tell em:
"The dang thing Quit Again! ... We could cook hot dogs in the freezer compartment!"

Never mind that it's workin fine when you call ... then when Mr. CantFixZit arrives,
tell him he "Just Missed It ... musta come back on not 20 minutes ago!"
(Best if you try to keep a straight face here.)
Also helpful to have a couple warm & wilted hamburg patties or a de-frosted package of corn
to offer as Show & Tell items.

Just be sure to get a copy of his "No trouble found" report - that otta meet
the "Third Time's a Charm" requirement for Home Depot to replace the Junker.

Fight B.S. with more B.S.

[mruffruff]

Thanks for the heads-up.
Tomorrow the Sears Repair man is going to see why my refrigerator isn't cooling enough. It's a Kenmore that has run beautifully for 18 years. I hope I can save it, but if I need to replace I know what NOT to buy.

Saved! $35 part, $183 labor and it's good for another 10 years. And the guy was 5 minutes early!!!

[Freedom]

Oh Karen, so sorry. NO ICE CREAM???? I do agree that is a major crisis.

Home Depot should be able to get a new one out to you, take away the busted one, and no cost to you.

AND -

MAYBE you want the new one to be a different brand? Also possible, at this point. Especially if the new one costs the same or more (even just $5 more). They "may" have a little problem if the new one costs a bit less, not sure.

Have you checked what Consumer Reports suggests for refridgerators? I always "try" to check them at the library before buying a big appliance.

Let us know.

Oh, and mruffruff, there have been great improvements in 18 years. You will find a new one will cost much less to run annually.

[moosmom]

I have never found GE products very good. I've bought answering machines, cordless phones and other small appliances from them in past years, and have found they are not reliable at all.

The media...a WONDERFUL, useful tool to getting the attention of retailers. Call the newspapers, tv stations, anyone who will listen and toot your horn. You'll be surprized how quick they will try to quell the problem.

[caseysmom]

Thanks for the heads-up.
Tomorrow the Sears Repair man is going to see why my refrigerator isn't cooling enough. It's a Kenmore that has run beautifully for 18 years. I hope I can save it, but if I need to replace I know what NOT to buy.

My brother worked on applianced for 30 years and really like Kenmore's also.

Also...I would forget about the BBB they get money from businesses so they can put a sticker in the window, they are useless. I would file in small claims court for the price of a brand new refrigerator plus your loss of food, most likely you would win and more likely you will get someone's attention.