I have CW for my mortgage. As long as I don't have to deal with their customer service I have no issues with them. Recently though a payment didn't post and it took over a month for them to resolve the issue. Meanwhile they stated that I had a late fee because the mortgage was payed late. It was payed late because they didn't process it and I was the one who caught the error.

I've learned now that when I call to talk to a customer service person, I just ask for the floor superviser. I will not talk to the first or even second person that answers because I had so many issues with them not giving accurarte info.