Bed, Bath and WAAAAAAAAAY freaking Beyond...

[DJFyrewolf36]

I honestly praise your management for taking the time to deal with the old lady. John helped an older lady get something from a shelf at Walmart a couple of weeks ago, she at first seemed a little cranky but when John helped her she actually smiled and thanked him. A little kindness was all it took to brighten someones day and maybe this lady while not thankful on the surface really appriciates what your manager and your coworker did for her.

Good for you for voulenteering as well

[Donnaj4962]

She sounds like a very lonely, sad woman. Who knows? The highlight of her day (and the only time she's around people) may be when she goes out shopping. She may be all alone because her personality pushed her family away long ago. Just be nice to her. She's old so she probably won't be a "problem" much longer.

This was also what I was thinking. The poor thing. Many seniors are all alone in this world, and since they have limited contact with other people, they sometimes "forget their manners", so to speak. I work with seniors (local Council on Aging) and I commend you and your manager for being so helpful to her, although that is probably the last thing you wanted to do. Know that you made a difference in her life by just helping her!

If I can make a suggestion.... since she is a regular in the store, and since she needs assistance while shopping, have the manager suggest that in the future, she call the store first to be certain that someone will be available to help her when she comes in. Decide on a good time (low traffic in the store and someone WILL be available) and that way she will get the best customer service! Also, the employees will be (mentally) prepared for her and her demands! I hope that if she is told that the store wants to help her, but that she needs to be a little compromising, she will understand and be more accomodating. Good luck!

[kuhio98]

I've also noticed that some of my elders who have had strokes, have lost the "edit" button in their head. They will say and do the most outrageous things -- things we've thought about doing, but manage to stop ourselves..... But, I agree. You guys went way beyond what is reasonable. Thank you for doing that.