Bed, Bath and WAAAAAAAAAY freaking Beyond...

**moosmom** · 12-11-2006, 10:01 PM

I love working at this store. The people I work with are great and so are MOST of the regular customers. However, every once in a while we get a customer that, no matter what you do, they are miserable.

First let me start off by saying our store prides itself on their great customer service (do I sound like a commercial yet??) And I am by no means trying to bash anyone with a handicap or limitation.

A woman well into her 80's sat outside of the store in her car leaning on the horn for someone to come and get her with a wheelchair. We were terribly busy at the time so it took a few minutes to do so. Once inside the store, she demanded that a sales associate push her around the store so she could shop. No one wanted to deal with her (she's a regular who is a nasty, crotchety old witch). Finally, poor Mo, the MOD, took her on. She climbed ladders to show this woman things she wanted to see (but not buy). 2 hours later, Mo remarked about how dark out it was. The lady said, "Oh no!! I have to go, I cannot drive in the dark." (I'm so glad I wasn't on the road when she was). Mo brought her up to the checkout where another manager was waiting. The lady had one item worth $11.99 and 2 coupons for 20% off a single item. She only had $10 on her and started arguing with Craig as to why she couldn't use both coupons on her one item. After 15 minutes of her berating Craig, he finally reached into his own pocket and took out what she needed to complete the purchase, just to get her outta the store.

I'm glad I didn't have to wait on her. Some people are so miserable. Mo went way above and beyond the call, in my book. I hope this miserable old biddy never comes back!!

Thanks for letting me vent, guys!! It's just another day in retail paradise.

**Catty1** · 12-11-2006, 10:18 PM

If that lady behaved that way in a bar, she'd be banned.

My sister spent many years in a wheelchair - and I balanced my sadness with a gem of a phrase someone once told me: "A handicap does not confer sainthood."

**Reachoutrescue** · 12-11-2006, 10:26 PM

Some people are just so miserable that they seem to want to make everybody around them miserable too. Sorry you have to deal with cranky people. I know how you feel. I used to work at Hickory Farms for the Holiday Season for several years, we used to get people like that all the time. I get them at the bar I work at as well! This is why I like animals more! I hope your week goes better then today!

**Dorothy39** · 12-11-2006, 10:34 PM

The title to your Thread said it all!!!

One would speculate how "She" got into her car in the first place~let alone , turned the key and drove.

WOW!!!!

**jackmilliesmom** · 12-12-2006, 06:58 AM

Good job I was not there - I can have a bit of sharp tounge and if I was your manager I would have let her leave the store without her purchase - sorry but customer service can only go so far - kinda makes you wonder where her family are if she was blessed with any......... Although she was probably so selfish that no one wants her company and beleive me the next time she sat on her horn I would just leave her there. As Dorothy39 said how did she get into her car and get there in the first place????? She is just playing on the kindness of the staff and their soft side - maybe its time to turn your soft side into hard hide and leave her there or get her list and money from her and leave her in the car get what she needs and bring it out to her gently but firmly explaining that the store is quite busy and too many shoppers for wheelchair access at the moment see if she sticks around

**Pam** · 12-12-2006, 07:17 AM

It sounds like this lady, due to her advanced age, may have been suffering from at least some form of dementia. The scary thing is that she was out driving on the road. My hat goes off to anyone in retail at this time of year. Your store went above and beyond - as you said *way beyond!"

**Logan** · 12-12-2006, 07:20 AM

Pam and I were thinking the same way, it seems. I think it is a great reminder to us all about making sure we are extra nice to the people who we meet in a retail situation this time of year. They are so busy and mostly so accomodating, but those bad apples show up and ruin any glimmer of holiday spirit. Thanks to everyone who works in retail!!!!

I promise to be nice!!!!!

**carole** · 12-12-2006, 01:49 PM

Hey there Donna great to see you back online, gosh what a pain in the Bum that woman was, i don't think she would get that kinda service here in NZ, i can tell you, i cannot imagine anyone honking on their horn to be taken into a shop here, you are on your own,have to rely on caregivers, not staff at a retail outlet, by the way we have bed,bath and beyond outlets here down under too,Nice shop.

**KYS** · 12-12-2006, 09:38 AM

Try to remember this woman is 80 yrs old and handicap.
(I was blessed with a grandmother whom never got crotchety
in her old age, but some do.) I hope I will be like my grandmother.

As for Bed Bath and Beyond, I find their customer service impecible.
I love shopping their and the workers bend over backwards
for their customers. kudos to BBB.

**Cataholic** · 12-12-2006, 09:42 AM

There but for the Grace of God, go I.

**cassiesmom** · 12-12-2006, 11:11 AM

Originally Posted by KYS

Try to remember this woman is 80 yrs old and handicap.
(I was blessed with a grandmother whom never got crotchety
in her old age, but some do.) I hope I will be like my grandmother.

As for Bed Bath and Beyond, I find their customer service impecible.
I love shopping their and the workers bend over backwards
for their customers. kudos to BBB.

Age (or handicap) doesn't give a person license to be demanding.

I'm a huge fan of Bed, Bath and Beyond. I love to shop there, the customer service at my location has always been exceptional and it's a great place for unusual and delightful gifts.

**Argranade** · 12-12-2006, 11:31 AM

I would have pushed her around the store even if she was a real cranky bit*** person.

She's old, maybe she's had a hard life when she was young and her parents never taught her respect, since she's that old she only has a few years a head so maybe if more people are nice to her it will make her think about how she's been acting and hopefuly before it's to late she'll change her heart.

If you where in a wheel chair and you had a hard life I'm sure you would be grumpy too & you would want someone to push you around the store, even tho you where grumpy you still wanted people to respect you because you where old, no it's not right to take out your bad life on other people but I geuss her parents never taught her anything of course or maybe they even died when she was young, it's people like this who we actualy have to help the most.

Maybe this is just me but I have seen grumpy people, sometimes I'll just laugh and do whatever it takes to help and get them on there marry way because the more you give the more you recieve in life, some people with a hard life have more respect them people with a good life but not in this case.

Exsample: Some people don't have anything for Christmas & even tho they go threw the hardest times they can be happy because at least they know there alive and sometimes it's there belife in god that makes them even more happy but then there's some filthy rich people who just curse and swear all the time because they don't have love in there heart just money.

I can't belive I actualy said this :/