customer service

[borzoimom]

Man I wish I had you the last few days.. It was getting like head banging time on this end! lol
Tell me- we are debating writing a descrip letter to the main office. Would that do any good???

[Blue_Frog]

Ooo thats a good idea since talking to them doesn't help ...

Go to the website, and get the name of the important people and send to all of them -- something like ...


Dear ______,

I am writing to you today to voice my displeasure with the service I have received at your ______________ office, located in _______________.

I have been experiencing issues with , and placed a call to your support line on . I spoke with your customer service agent , who at that time was unable to resolve my issue. I was then promised a callback for , so I remained at home awaiting your response. I did not receive a callback at the specified time.

A second call was placed to your support line on , at which time I spoke to , who again promised me a callback with a resolution. Again, I did not receive a callback. *repeat with additional details*

I find this level of service to be unacceptable. I would like to have my issue resolved without any further delays by your customer service group.

(etc. etc.)


-- or if the issue has been resolved, then leave out the part about wanting a resoution. Mention that you are considering other services after the experience that you had with this particular issue. A good company will try to make ammends, and a bad company will let you go -- then you tell 10 of your friends who never use their service again either

[borzoimom]

GOD BLESS YOU! I copied and added information to it... Thank you soooooo much!!!

[Blue_Frog]

No problemo

[kimlovescats]

Blue Frog ... thanks for sharing your trade secrets!