customer service

[kimlovescats]

Don't get me started~!!!!!
What ever happened to "the customer is always right"??? That's how I was trained when I first started working way back when ... LOL!
Now if you complain about an employee to the management ... they take up for their employee and make you feel like a problem customer!!! It's absolutely absurd! At the very least, the management just shrugs it off with a simple half-hearted apology, and the employee goes un-reprimanded!!!

As far as the eternal answering machine selections ... I'm just waiting for 911 to have them ....

"911, please listen to the options and choose the one that is most appropriate"

#1 - If you know the extension of the party you are trying to reach, please press it now, and then listen to the options on their recorder.

#2 - If you don't know the number of the party you are trying to reach, please hold until the next available operator can help you. Estimated wait time is 30 minutes on a slow night.

#3 - If you feel that this is a life threatening emergency, please hang up and go to the nearest emergency room.

#4 - If you feel that your house is on fire, please go outside.

#5 - If you feel that your life is in danger, please hang up and call 911.

#6 - To repeat the options, press 0

[borzoimom]

Freedom- you are just fine honey.. .lollllllllllllll... It wasnt you- it was one company for several days...