The shop I work would have charged you approx $30-35 for a tidy up on a dog like Fenway. That is a bath, dry, nails clipped and face feet and sanitary trip. (Those are also Canadian prices btw)

We don't take walk ins (in fact we are booking for October right now) but this is how it works with us. We ask that people bring their dogs in between 7:30 and 10:00 in the morning. Then we work on a first come first serve basis. If a dog Fenways size came in right at 7:30 he would go home at about 9:00 - 9:30 am. A dog the size of a golden would go home around 11:00. We try not to keep dogs longer than 3 -4 hours (depending on size). The only reason we would ever keep dogs as long as 8 hours is if the owners had to work all day and couldn't pick the dogs up.

I'm sorry you and Fenway had a bad experience. I think with big companies like that it's just the luck of the draw. I'm glad you have a regular groomer who you are happy with.