I really believe these are true calls. I worked in a call center for Cingular for a while and let me tell you, the problems some people have with thier cell phones is quite funny. A co worker got a call from a lady who insisted that she didn't do anything abnormal to her phone but it just wouldn't turn on then my co worker heard in the background the ladys small child saying "But mommy, you dropped the phone in the potty!" lol

Thanks for the laugh