Quote Originally Posted by Lady's Human
Help line: How do you know that's what you need (launching into a looooong discussion of what the machine is doing)

LOL...

These ID 10 ts are our own company nitwits.....


"I need a printer cable..."

"Why? what's the matter with the old one?"

"It does not work...."

"have you checked the drivers?"

"No, I don't need to"

"Well, you HAVE TO...that's the way you know it's not the cable."

"I know it's the cable without looking at the drivers..."

"You can't tell it's the cable unless you check the machine!"

"Oh, So the copper of the cables SHOULD be visible?"

(The cable was draped over the edge if the desk near a drawer, after a few thousand times of getting caught in between the drawer and the desk front, the insulation wore away and the cord finally pinched off....)

And because I am the end user, I do not have the brains to tell you what I need for my machine!

Slick,
You forgot a step,

I have to talk to the SA who has no idea about what is wrong with the machine, and have her stare at the machine for about twenty minutes...


THE PART I REALLY HATE IS WHEN YOU TELL THEM EVERYTHING YOU DID, and they have to sit down and do exactly what you did, then they get P.O.ed when you stand there and tell them, "That's exactly what I did..."

I forgot they have magic powers and should never be questioned about their brains......