LH:
At work all of us have Dell computers and I've never had a problem with them. Very often, I'll do the grunt work first then call and after giving them the PC identification I go into this long speech on what's wrong with it and what I have done to try and problem-solve. If it needs a new part, we get it the next day, or if it's the motherboard, a techie will come onsite the next day to do the replacement.
Richard:
Let me get this straight. You have a problem with your PC you have to place a call to a remote site which then reroutes it to your local IT Dept??? That's nothing short of dumb. Heck, fly me down there and I'll fix it.
PEBCAK
Every heard of it????
It's a famous IT term "Problem Exists Between Chair and Keyboard". 
Also....hey that's an ID 10T problem.
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, champagne in one hand and strawberries in the other, body thoroughly used up, totally worn out, and screaming WOO HOO - What a Ride!
--unknown
Sometimes the most real things in the world are the things we can't see
--Polar Express
Until one has loved an animal, part of their soul remains unawakened.
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