Well I guess they took "trim" as full body haircut. :/ I would take "trim" as around the eyes, feet, and hind area only...but some people say trim and do mean a short haircut...so it can be confusing! Sorry they misunderstood you (or just plain didn't listen!). At least their fur grows pretty fast. If I took my dog to a groomer and they shaved him (he's a siberian husky) I would be beyond angry!