Well, everyone knows what assuming does....makes an a** out of you and me. Ha ha, but, I can only assume that the deny receipt is a rude thing and meant to be that way, as I've not had one person tell me why it would be used regularly. Crazy! If it wasn't meant to be a negative thing, I would think someone would have volunteered a reason to me, even if it was just privately. C'est la vie. But, I hope it doesn't happen to too many other Pet Talkers in here, because so far, the folks that have shared with me that it's happened to them as well, have said that it hurt their feelings at the time.