Has any man here ever had an irritation after shaving his face? Has any woman here ever has an irritation after shaving her legs or underarms? Shaving hair off sensitive areas causes irritation. it is a fact! it is not neglect, it is not dull equipment, it is more a matter that some animals have sensitive skin and some don't. And dogs are very likely to scratch these areas (in hopes of making them feel better) and all it does is irritate it more.

Now, concerning getting the WRONG clip, that is uncalled for! We DO what the customer asks for to the best of our ability unless it is humanly imposible. And then, we tell of our plans to do differently.

And Aly, I am sure your dog is perfect, but the fact remains, most are not! And, accidents happen, probably because we are human beings.