Originally posted by Freckles
Rather than calling, I would suggest sending them a letter in a few days.
That way, you can explain ALL the reasons why you reacted the way you did.
I fear a telephone call would put them on the defensive immediately, while a letter might give them a chance to think. Then call them (assuming they haven't called you in the meantime.)
Good call. I should've thought about that - e-mail is my preferred way of fighting! (I can edit it as much as I want, to sound as benign or as nasty as I want! I don't have to think on my toes like I would on the telephone or in person. LOL) A letter is a good idea.