Quote Originally Posted by cassiesmom View Post
I'm still so mad about this whole thing ... with GM, with the government (Let's hold hearings!) and with the local service department from whom I can't get clear information. I heard on the radio that GM is in the process of implementing a system under which any employee can speak up without fear of retaliation if they perceive a problem such as the faulty ignition switches. Apparently somewhere within GM it was known that senior management was aware of the potentially defective ignition switches, but allowed the cars to be sold anyway instead of correcting the problem at that time. And that nothing was done even though it would have cost around $2 per vehicle to make the change to a not-potentially-defective ignition switch. You mean to tell me that in as large a company as GM - an automotive industry icon - there is not already a culture of "if you see something, say something"? People died because of a decision that was made about these ignition switches. When my current Saturn gives up the ghost, I am done with GM.
Got a second notice about the ignition recall. Heard on the radio that some GM vehicles from the same model years are subject to another recall addressing power steering. I called the dealer's service department to try and find out if I could have the work done for both recalls at the same time. THey have no information on the power steering recall. Right now they are primarily ordering the ignition parts for each individual recalled vehicle when the owners call to inquire about the work. I couldn't believe it when I heard that. If you know you're going to be making the same repair on a LOT of cars, would you not arrange to have multiple units of those parts on hand in advance, rather than ordering them individually?! It takes 10-14 days to get the parts from the point they place the order and they only place an order when they have sufficient volume. Then, when they receive your parts, they call to schedule your appointment. This just seems bass-ackwards to me. My car has 75,000 miles and I'm hoping for at least another 50,000 before it has to be replaced. I get the impression that GM is still scrambling to address this whole thing, rather than planning and then communicating an organized response.