Well, they have a working phone, they called you. Wonder if they called
the fire dept or police for help in getting a generator? I can't imaging them being
turned down for help considering their ages & the bad weather. Maybe they
called you as a first impulse without considering all of their options.

I imagine leaving her place would be very confusing to your Mom and all of
the other older folk. I did wonder if the workers there made it into work
in spite of all the snow on the ground?

I hope this all works out for you & for all of the patients. Prayers for them
all.