You should tell him to get a better computer in the first place...OR since he is so high and mighty he can see if GATEWAY would be willing to help with his old POS.

Ive always told clients that any time something goes wrong with an off the shelf unit it is pot luck wether or not its going to be in any way fixable because you just can't get parts for old off the shelf machines and computers usually arent in any way covered by the manufacturer if they are over two yrs old.

Tell him to not buy a gateway next time...and shooting the messenger just means that in the future, NO ONE will look at his computer!