Ick. I hated retail too. I worked part time at a large (now defunct) department store.

I started out in better dresses. Nothing makes you appreciate human nature more () than cleaning the dressing rooms at the end of the night and finding a white gown on the floor with baby poop on it and a dirty diaper. Oh yessiree. *Turns and walks out and transfers to handbags*

One Christmas, being short handed as usual, it was just me and my coworker, a lovely, loony 80+ year old woman. We were told to open all 5 registers in the department. Nice. Anyway, management calls after the store closed and asks where I am with the register tills. All 5. I told them that they couldn't send me any help all day and now want me to rush so they can leave. So, I threatened to walk out with the tills open and suddenly 2 managers appeared and helped. I quit soon afterwards.

Dealing with people sight unseen on the phone is much better. I did it for over 30 years. Loved the hold button. And a group of us had secret "not so nice" flash cards and that really helped!

Hang in there Donna. it stinks but someone has to do it!