Charter is AWFUL for internet... ours goes up and down ALL THE TIME, and we have upgraded to the fastest connection available in our area (they JUST came out with it this month, too). My in-laws run a business from their home that is pretty internet-dependent so when the inet goes down, they aren't informed of orders or customer emails to be able to process anything. Of course when we call them they always seem to think its a problem on OUR end... my in-laws are all pretty computer and network savvy, my father in law used to work FOR Charter so it isn't like he doesn't know what he's doing... of course it isn't on our end!!! But they always try to tell you it's on your end, never theirs...

Even with the fastest internet available in this area, we still can not run two computers playing World of Warcraft (an online game) and two to three people on XBOX Live simultaneously without the guys on XBOX lagging really bad. My latency on WoW is always reallllllly good compared to others on my server so I don't really experience bandwidth problems... the problems I experience is the internet will just stop, period. =/ SO FRUSTRATING!