Quote Originally Posted by mina'smomma
Ok I do have to admit I do say No problem to my clients when they leave, but if I don't they tend to think that they've somehow burden my day. I'm a Veterans Service Officer and I handle around 200 claims for benefits. So when a client is profusely saying "Thank you" for doing my job and just ranting on I say "You're Welcome and Have A Nice Day." the first time and then kick in the "No Problem it's what I love" after that. I feel that it reassures them that they ARE NOT a burden to me and I enjoy assisting them.

That is true.... at a certain point "You're welcome" and "have a good day" gets very repetitive. Both for customer and employee. You figure in a CS job you say "you're welcome" hundreds of times a day lol..... it's only natural to switch it up a little now and then.

Plus, being on a first name basis with many of our customers.... I find it rather impersonal to give them the usual lines of "thank you" and "Have a good day". I have a very casual relationship with many of them and it seems so out of place to suddenly get very proper with them.... I would much rather wish them good luck with the project they are planning.... but I always tell everyone to have a good one or have a good day. They like it because it gives them a more personalized feeling atmosphere and not like I am just spewing out generic terms.... I am actually taking an interest in what they are doing.