Quote Originally Posted by mruffruff
Thanks for the heads-up.
Tomorrow the Sears Repair man is going to see why my refrigerator isn't cooling enough. It's a Kenmore that has run beautifully for 18 years. I hope I can save it, but if I need to replace I know what NOT to buy.

My brother worked on applianced for 30 years and really like Kenmore's also.

Also...I would forget about the BBB they get money from businesses so they can put a sticker in the window, they are useless. I would file in small claims court for the price of a brand new refrigerator plus your loss of food, most likely you would win and more likely you will get someone's attention.