Quote Originally Posted by chocolatepuppy
Call them, 100 times if you have to, e-mail them, 100 times if you have to. I had problems when I first started with them, none since. It was a mess with my password. I finally emailed and told them "as hard as I am trying to get my password, how do you know it's really me?", I sent it to security. They responded quickly to that.
Your reply made me giggle a bit.

I have made it clear to them that I will be emailing (and now, calling!) them many times. I will be a very big thorn until the issue is resolved.