I was on vacation all last week so my boss had to do payroll. I have a step by step instruction list typed out, and this thing has at least 80 steps to it and is 3 pages long, so I didn't think I missed a thing! So here's Terry and I trying to get the motorhome through heavy traffic and parked last week when my cell phone rings - it's my boss. I had typed the instruction "Hit the Insert key" and he was wondering where that was. I told him it was on the keyboard near the Delete key. He says "Oh, you mean the insert key on the KEYboard! I was looking all over the screen for something that said Insert."

Therefore, yes, I believe every one of these calls was real.