I understand your frustration, but I also understand the store's policy and why the managers have to uphold it. Too many people could go in, buy a cd or dvd, burn it, and bring it back to exchange for something else or get their money back. I do hope you can get something figured out though because believe me, I know how aggravating it is to blow money on something only to find out you can't use it. I got a computer game a few years back, paying around $50, and when I got home NOTHING I could do would make it run on my computer. I had the right specs but just had problem after problem. Of course, being opened, I couldn't return it. So it was a total waste of money .

I hope you are able to get something worked out Donna . Best wishes!