Digital camera rant -- Amended 6/21

**cassiesmom** · 06-04-2007, 02:05 PM

Can I just rant for a minute, and photographers, feel free to tell me what I am doing wrong. I received a Canon 530 digital camera from my whole family for Christmas. It wouldn't power up, so we sent it back to Canon, they fixed it and sent it back. I have taken some pictures with it that I'd like to send by E-mail. I installed the program on the computer that came with the camera, which was on CD, but now the darn thing is telling me it is unable to locate the camera. GRRRRRR... I wonder what I'm doing wrong?! I'd like to go back to a film camera but my family really wanted me to have this one. I'm so discouraged with myself - it has been 6 months and I still can't figure it out... am I that thick-headed?!

**Kfamr** · 06-04-2007, 02:26 PM

Silly question, but is the camera plugged in - is the USB cord in the camera AND computer port??
Is it on?

I remember my snapshot Canon required the camera being on and on AUTO to upload photos.

If you're using Windows...
After checking and making sure the camera is on & USB cord in both ports, open up "My Computer." There should be an icon that says "Canon PowerShot 530." Right click and click on Get Photos/Pictures/whatever it says.

If that doesn't work, I'm not sure what's going on? Wish we were closer so I could help better!

**cassiesmom** · 06-04-2007, 03:03 PM

The beige cord has one end in the camera and the other end in the USB port on the front of the CPU. The camera is on and so are the CPU and the monitor. The camera display screen has so many little symbols. In the box there is a basic instruction booklet, a detailed instruction booklet, and also one in Spanish. I will have to read them both more carefully. I'm a techno-flop! (the high school in the district where I live has a "basics of digital photography" class every semester. I couldn't take it in the spring because we couldn't get the camera to power up. I'll take it this fall.) I'm bummed because I wanted you all to see a picture of my cat already.

**Cinder & Smoke** · 06-04-2007, 03:55 PM

Originally Posted by cassiesmom

I'm so discouraged with myself -
it has been 6 months and I still can't figure it out...

Take a deep breath and then call the Canon Help Desk >>>

1-800-828-4040

Be sitting AT your computer, with the Camera (fresh batteries installed),
and have all the Cables that came with the camera, and the camera program CD.

Follow the Tech's directions (take some notes) and you'll be an expert before you hang up!

**Cinder & Smoke** · 06-05-2007, 09:13 AM

Originally Posted by cassiesmom

I wonder what I'm doing wrong?!

Hey CassiesMom ~~~

(Edited to remove *snide* comment.)

Don't get *stressed* - just CALL Canon and talk it over with a Tech.
They're GOOD at explaining things!

/s/ Phred

**ratdogg** · 06-05-2007, 09:19 AM

calling their service center would help. i poked around and found an actual cannon digital camera forum. http://www.dpreview.com/forums/forum.asp?forum=1010

i know for my camera it has to be turned off while plugged into the computer so I can get the pics. good luck

**cassiesmom** · 06-06-2007, 12:57 PM

Thank you, every one for the suggestions! Sorry, Phred. I wasn't home last evening and won't be tonight either. Let me try again tomorrow after work, when I can give it a stretch of time. If not then, will try again Saturday.

**binka_nugget** · 06-07-2007, 12:07 PM

Do you have the camera switched to viewing mode when it's plugged in?

**cassiesmom** · 06-08-2007, 04:50 PM

I didn't get a chance to try it last night. The camera is at my mom and dad's today so my brother can try it tomorrow. He is much smarter about technology than I am. I hope he 'll figure it out.