We were at walmart today and we noticed in the parking lot that someone had their lights on. I know how much of a pain a dead battery can be so we decided to go in to have the person paged. John noticed a woman crying at the customer service desk. Her children were missing in the store and she was trying to get someone from customer service to help look and maybe call the police as she was only looking away for a second and then her kids were gone. The customer service person not only refused to help, she told the woman to quit causing drama and to get out of the store! John wanted to complain to the manager, and the manager agreed with the employee! Also the manager and the employee made a racist remark on top of it all towards the poor woman who only wanted to find her kids. I fully intend to call walmarts complaint number. The manager was disrespectful and rude. I couldn't immagine have to deal with trying to find my child and having to deal with BS from the store people too.
Ugh, some people really should study what customer service means.
I hope the woman found her kids. When we left she was in the process of using someones cell phone to call the police. The store manager wouldn't even let her use the phone.