Kudos to Petmate customer service

[Catlady711]

As some of you know last winter I bought one of those Petmate water fountains for the kitties and they loved it. So a couple months ago I bought the larger dog sized one because they were draining the smaller one too fast.

Well this morning when I went to refill the resevoir the little tip that allows the water to flow down to the bowl broke off!!! Yikes! I've never had that happen with the other one, but this one is heavier and I think I didn't have it straight when I pulled it out to fill it.

So I go online to try and find a replacement part and the only parts available on their website are the pump and filters. Uh oh. So I Google around and find that other people have had this happen and just ended up buying whole new fountain! Oh boy, I'm not buying a whole new one because one little stick broke off.

So I call their customer service 800 number and after a very short time on hold I got a friendly lady who spoke English. (No offence to those of you with accents, but with my hearing I don't understand most accents very well especially on the phone) Anyways I explained what happened and what was broke and she immediately took my name and address and said they would ship me out a new piece today, free of charge!!

Just wanted to share that info in case anyone else ever breaks that part off, or needs any other help from Petmate.

[Freedom]

Nice to know!

[catmandu]

Thats nice to know there a Company that realizes how valuable customer good will is.

[orangemm]

Wow, wish I had known that a while back; I dropped the reservoir in my sink and broke the little piece. Luckily, my very handy husband managed to drill a tiny hole in the long piece, put a pin in it and glued it together again.

They really are a good company to deal with. A year or two ago I had a problem with some filters and they shipped me new ones immediately.

Why aren't ALL companies like this???

[Catlady711]

Wow, wish I had known that a while back; I dropped the reservoir in my sink and broke the little piece. Luckily, my very handy husband managed to drill a tiny hole in the long piece, put a pin in it and glued it together again.

Why aren't ALL companies like this???

That's why I wanted to post this in case anyone else broke that part off.

My hubby is trying to figure out some way of repairing the broken one so we'll have a spare in case that ever happens again.

I do wish all companies were this helpful.