I'm so disappointed *Update 10/8* see #29

I received the final bill from my vet for Puddy today. No sympathy card, just a bill. My other vet, the local one, even sent me a card and her office never even treated Puddy. I went there only for her bags of Ringers lactate, etc. I'm hoping that perhaps I just haven't received the card yet but it would seem to me that if they were going to send one, they would've sent it the same day as the bill. My feelings are really hurt. I've spent well over $30,000.00 at that office in less than 4 years. Am I making a big deal out of this? Am I too sensitive right now? I usually can blow things off but I'm having a tough time w/this one.

Medusa, could it be the billing department/person is separate from the people who actually treated Puddy, and just doesn't know? Many small businesses have their accounts/billing handled by a contractor who specializes in that sort of thing, so the money person might not have any idea of the circumstances ... just saying.

While I would think you are very fragile right now, as would be me in your situation, I do not think you are overreacting. I found a stray, which turned out to be pregnant, and had either FeLv or something else. I took her to my vet...someone my family had used for 40 or so years, truly. He charged me the full bill, the euthansia bill, too- knowing this was a stray, not one of my cats. That was my last visit to that vet.

I am so sorry that you recieved what I consider an insult on top of the loss of Puddy. My condolances again.
Johanna

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Originally Posted by Karen

Medusa, could it be the billing department/person is separate from the people who actually treated Puddy, and just doesn't know? Many small businesses have their accounts/billing handled by a contractor who specializes in that sort of thing, so the money person might not have any idea of the circumstances ... just saying.

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Could be. I'm willing to give them the benefit of the doubt because I love everyone in that office. I'll give it a little more time but if I don't receive some message of condolence, I'm going to have to say something.

Karen may be right. When Disney died I received a personal sympathy card from my vet about a week later and then about week or so after that I got a card from the Humane Society telling me the vet hospital had made a donation in her name.

Mary, I think Karen has made a very good point. Taking a wait and see is a good way to go!

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Originally Posted by kb2yjx

Mary, I think Karen has made a very good point. Taking a wait and see is a good way to go!

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:) I have to agree also.. Mary your in a bigg city right.. So I would just stay calm for a bit.. Now after a few weeks yes then just make a statement of to the clinic You All Did Know Puddy Pass Away && then see the reactions..

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Originally Posted by lvpets2002

:) Mary your in a bigg city right

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Ha! No, I'm in a small rural community and the clinic is in a town that isn't much larger. I won't be rude or attack or anything; that isn't my style. I guess I just got offended when I received the bill but not a card, especially when my other vet sent a card and her office never even treated Puddy. I've learned not to jump the gun, which is why I asked for opinions first. I don't want to do anything to jeopardize my relationship w/that clinic. No worries. :)

I think Karen has a good point. When our Cocker, DJ, passed away he was at the surgery center. We got a card from the surgery center and then several weeks later we received one from our regular vet.

Give it some time. And then if you feel like it say something.

When I had to have Lil Liam euthanized, I got a simpathy card a couple of weeks later. Give 'em somemore time. Then I would also mention it.

Mary i hope you will get a sympathy card from them, if not well that is pretty darn insensitive isn't it? let us hope it arrives soon, coz i understand how hurt your feelings are, mine would be too.

I agree with everyone to wait and see, but I can understand how your feelings would be hurt. Let's just hope the bill came before the sympathy card, but saying something about it, if a card doesn't come, would be appropriate.

With ET's passing we got a card a week after from the vet were took her to be cemated. Yesterday we got one from our regular vet.
Time will tell.

I was dissapointed after Precious passed on and I got no card from My Vet at all.
We had a donation in her nmae to the Animal Welfare which was very nice,
I find that these sort of niceities are falling by the wayside sadly enough, even the Churches are getting rather impersonal.:(:(

Under the circumstances I'd be hurt too! But like others said - give it a little while before you say anything.