Like SAS says, be sure and update all the virus software. Even though it's a brand new computer, anti-virus software goes out of date almost immediately so be sure to update it regularly. Also, invest in anti-spyware software such as ad-aware or spybot. Spybot is supposedly the industry leader, but sometimes it pays to have more than one anti-spyware. Spyware is different from viruses and you need to protect against both.
Definitely invest in a surge protector. There are many out there, some even include UPS systems (uninterruptable power systems which means if your power goes out all together the battery in the UPS will keep the computer running long enough for you to shut it down correctly). I don't remember the name brand I bought at home but it was maybe $30.00 and came with a lifetime guarantee and something like $100,000.00 in protection insurance, which means if say, I had a plasma TV plugged into it and the TV was damaged by a surge that the surge protector didn't catch, they would replace the TV. Surge protectors are definitely worth the money! Think of them as insurance, especially if you're in doubt about your outlet. Which, if you dad can check it, that wouldnt' hurt either.
Was the old computer XP? I'm assuming the new computer is? If it is, some software and peripherals (printers, scanners, card readers, etc) just are not compatible with XP and they will cause the computer to not reboot - had that problem with a scanner and it is so aggrivating!
Finally, call HP customer service or check their website FAQ page. There may be a known issue that they can easily fix. And/or when you take this one back, explain to them what happened and maybe they will have some ideas.
Good luck because I know how frustrating computers can be. They are fantastic when they're running right, but when they have problems.....ugh!
Tubby
Spring 1986 - Dec. 11, 2004
RIP Big Boy
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Peanut
Fall 1988 - Jan. 24, 2007
RIP Snotty Girl
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Robin
Fall 1997 - Oct. 6, 2012
RIP Sweet Monkeyhead Girl
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