Very odd that a brand new program wouldn't work on an XP computer. 
Two other things that might help. I see you did a disk cleanup, but try a disk scan. If you have My Computer on your desktop, double click on it then right click on your C: drive. Click on properties and then on the tools tab, click the Check Now button under Error-checking. Follow this instructions to repair any errors automatically. You might get an error saying something like it needs to use Windows exclusively, do you want to schedule a disk scan on the next start up. Do that and then reboot. If I remember right, it will ask you if you want to do the disk scan before your normal screen comes up - do it. And be patient, it might take awhile - like maybe as long as an hour. Once you're done with the disk scan, defrag.
I don't know if this will work, but this along with everything you've done so far will really give you a clean, well-organized computer! This worked for me lately with an external hard drive I was trying to use....hopefully it will work for you.
If not, since this is new software, you should get some kind of tech support for at least 30 days or so. Call them, or maybe they have a FAQ section on their website.
Good luck and let us know how it goes!
Tubby
Spring 1986 - Dec. 11, 2004
RIP Big Boy
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Peanut
Fall 1988 - Jan. 24, 2007
RIP Snotty Girl
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Robin
Fall 1997 - Oct. 6, 2012
RIP Sweet Monkeyhead Girl
) I tried Windows updates. I did a Virus Scan and a SpyWare scan. My computer has never been so clean and organized
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